Why Can’t I Find my order?

[etcnel]

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I ordered a new phone and upgraded my monthly package but despite getting an email telling me my new device is covered by a warranty I have received no other confirmation of the order and when I try to track it with an order number I am told there is no order. There is no where to check “orders” on the app (as far as I can see) so how do I find out if the phone is actually ordered? Thank you 

[Katie_B]

Hello @etcnel. 

How did you place your order?

Have you also been able to check your Spam/Junk folders?

Katie

[etcnel]

Checked spam…nothing.

I ordered it through the EE website. I upgraded my package to include the phone

Worried I’m gonna be paying the increased package and not get the phone. Was given an order number but can’t track it

N

Sent from my iPad

[Christopher_G]

What did you order and when did you order it, @etcnel?

Chris