Where’s my new sim

[Mandiehooper]

Hi I ordered a new sim only contract for my daughter, set up the direct debit got the sim to be delivered to my daughter, no sim received it’s been  over a week.  How can I chase this it will not give me info when I track the order.  When I try to call it asks for mobile number (who knows I don’t have a sim) won’t let me go further though.  Help I need to speak to someone about this 

[Katie_B]

Hi @Mandiehooper. 

Welcome to the community. 

Is the delivery address different to the billing address on the account?

Are you calling 0800 956 6000?

Katie

[Mandiehooper]

Yes it’s to be delivered to my daughters address

[Mandiehooper]

Also just tried that number but they want the mobile number again you just get stuck in the system very frustrating 

[Katie_B]

Hi @Mandiehooper. 

Please try this number 0800 079 8586 and select option 2. 

Katie

[Mandiehooper]

No they won’t help it’s Wi-Fi support tried the other number and got enter your mobile is there not anyone to talk to this is very poor customer service 

[Katie_B]

As an account should now be set up, please try use our live chat service which can be found HERE @Mandiehooper.

I am currently feeding back to the relevant team about the sales number requesting a number before being able to speak with an agent. 

Katie