cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Where is my sim card ?

zekitas
Investigator
Investigator

Hello,

I placed an order for a SIM card on 04 June 2026.

And I still haven’t received it.

I have paid for the SIM card but have not yet received it.

I have been calling customer services but only get an automated message and cannot get a response; neither the automated message nor a member of staff is helping me.

Because of you, I am forced to use a low-quality SIM card.

Where is my SIM card?

I am awaiting an urgent response and would like information on its whereabouts and when it will arrive.

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

SIMs are sent by Royal Mail 2nd Class post. With the w/end you should be receiving it any min. now.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

SIMs are sent by Royal Mail 2nd Class post. With the w/end you should be receiving it any min. now.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Thanks for the information, but is there at least a tracking number I can use to track it via Royal Mail? Because most parcels usually have a tracking number, but I just wanted to check.

XRaySpeX
EE Community Star
EE Community Star

No tracking!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

OK, don’t be angry, I’ve got it 🙂