Where is my order? xko**********

[Alisadeghik112]

I have ordered iphone 17 orange 256gb pay monthly order number xko******* I do not see any updates and I have not recieved any updates regarding my order what's going on? 

[Mod edit: Removed order number from public post]

[Linzi_H]

Hi @Alisadeghik112 

Welcome to the Community.

If you have an order number, this would usually indicate that your order has been placed successfully, and this is followed up by an email within 24 hours. 

If this hasn't happened, you'll need to contact our team directly so they can double check your account. 

If you've ordered an iPhone 17 Pro 256GB Cosmic Orange, you can expect dispatch within 7 days. Or if you've ordered an iPhone 17 Pro Max 256GB Cosmic Orange, you can expect dispatch within more than 28 days. 

Once stock is assigned to your order, further updates will follow, and DPD will be in touch to set your delivery date and timeslot. Make sure to download the DPD app so you can watch out for this happening. 

Linzi