Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Where is my PAYG Sim card?

AdamMcEwen
Explorer

‎11-07-2025 09:16 AM

bought PAYG sim card online back on 17th June, still waiting for it to turn up. "the UK's No. 1 network"? not really. 

 

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎11-07-2025 10:30 AM

Hi @AdamMcEwen 

These are sent via the post office, likely lost after all this time. 

You can pick a SIM up from supermarkets/EE store or try ordering again. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
AdamMcEwen
Explorer
In response to Northerner

‎11-07-2025 10:36 AM

Ok, so how do I get a refund on what I've already spent or a new sim sent linked to what i've already paid?

0 Helpful
Leanne_T
EE Community Support Team
In response to AdamMcEwen

‎11-07-2025 12:12 PM

Hi @AdamMcEwen 

Thanks for coming to the community. 

If you purchased a pack for the SIM, please call us on 0800 956 6000 and the team will check the order and send another SIM card for you with the same number that was issued and pack 🙂

Thanks.

Leanne.

0 Helpful