When will phone arrive

[R8FTA]

Ordered a new phone Saturday. Out for delivery Monday which didn’t arrive. Changed to be delivered Tuesday. It wasn’t again! Considering I have to be in to give ID! Now it doesn’t say any delivery date! Contacted EE yesterday. And still no word on when it’s arriving. 

[Schockwave]

Hello @R8FTA ,

Welcome to the community,

What phone, colour and storage size did you order?

You will receive notification from DPD the evening before delivery and another one on the day of delivery with a one hour window.

[James_B]

Hi @R8FTA,

Welcome to the EE Community. 🙂

Are there any updates for your delivery in DPD's tracking portal/app?

James

[R8FTA]

iPhone 14 pro purple 125gb when it’s in stock and delivered to DPD on the 8th January and just sitting in the warehouse. It’s not good enough. I have had time off waiting for it to be delivered the Monday and Tuesday as DpD said that’s when it’s coming and now nothing and I can’t get hold off DPD! I wouldn’t off upgraded if I had known this would happen. 

[James_B]

Hi @R8FTA,

What is the status of your order on the DPD tracking portal/app?

James

[R8FTA]

It’s just says your phone is delayed! And it’s still at the warehouse no update since Tuesday 

[R8FTA]

It’s just says your phone has been delayed. No update from DPD since Tuesday. 

[James_B]

Hi @R8FTA,

Please get in touch with Customer Care so a member of the team can contact DPD on your behalf. 

They'll be happy to help. 🙂

James

[R8FTA]

No update since Tuesday at all 

[R8FTA]

I contacted EE yesterday and they raised a concern they said it could take up to 24 hours to get back to me. It’s been over 24 hours. But will try them again.