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When will phone arrive

R8FTA
Investigator
Investigator

‎12-01-2023 10:50 AM

Ordered a new phone Saturday. Out for delivery Monday which didn’t arrive. Changed to be delivered Tuesday. It wasn’t again! Considering I have to be in to give ID! Now it doesn’t say any delivery date! Contacted EE yesterday. And still no word on when it’s arriving. 

0 Helpful
13 REPLIES 13
James_B
EE Community Manager
EE Community Manager
In response to R8FTA

‎12-01-2023 02:31 PM

Please keep us updated @R8FTA

James

R8FTA
Investigator
Investigator
In response to James_B

‎12-01-2023 02:37 PM

Will do thanks 

R8FTA
Investigator
Investigator
In response to James_B

‎12-01-2023 03:08 PM

They are filling out a form to raise a incident with will take up to 72 hours before I hear back!  They have credited me £10 I said it’s not about the money it’s offering a service which they haven’t honoured. 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to R8FTA

‎12-01-2023 03:14 PM

Thanks for letting us know @R8FTA

Hopefully you'll receive an update very soon.

James