Waiting on upgrade delivery

[VikF]

I ordered my upgrade on Monday 31st July I received my confirmation email but after 5 days I still haven't heard  in regards to when it will actually be delivered and it cannot  be tracked yet. I cannot get through to anyone on the phone as constantly on hold.

[Christopher_G]

Hi @VikF 

Welcome to the community.

Which phone did you order? Please include the colour and memory size.

Chris

[VikF]

Hi

It was a Samsung galaxy A54 in Awesome Lime 125 GB

[Christopher_G · Accepted solution]

Thanks, @VikF 

I've had a check and the current estimated delivery timescale for that model is to expect dispatch within 7 days. Hopefully you hear from our courier company soon. Thanks for your patience so far.

Chris

[VikF]

I still have heard nothing in regards to my phone but now my plan has changed over to my new one even though I do not have the new handset. I was told by customer services that the handset was due for delivery today but I have had nothing and still cannot track it online.

[James_B]

Hi @VikF,

You plan change indicates that your phone has been dispatched.

You'll receive a text message with tracking details from DPD as soon as your delivery slot is confirmed.

You can also register your details with the DPD app to receive notifications from them.

Hope this helps.

James