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Waiting on order

Dlocky91
Investigator
Investigator

Hello i ordered a google pixel 7 pro Saturday 5th and I haven't herd anything regarding it apart from the initial confirmation. I have tried to do the track order online but says it can't find anything.


Kubd regard 

David 

11 REPLIES 11
Christopher_G
EE Community Support Team

Hi @Dlocky91 

Welcome to the community. 🙂

Which colour and memory size did you choose? I'll check our stock levels.

Chris

Gareth091
Visitor

Glad to know it's not just me I have the same situation. I ordered the pixel 7 pro (128GB Obsidian) on 31st July. 8 days now and heard nothing since the initial confirmation of order and it won't let me track it the order.

Gareth

 

Christopher_G
EE Community Support Team

OK, thanks @Dlocky91 

I've checked and the expected timescale for delivery of that model is to expect dispatch within 7 days. Hopefully the courier company with be in touch with you soon.

Chris

Exactly the same here, ordered on the 30th.

Christopher_G
EE Community Support Team

Hi @JamC84 

Since it's been more than 7 days, I'd recommend speaking to our Mobile Care team so they can check the order for you.

Chris

So by the sounds of the other people responding it won't be dispatched I'm that time scale so if it isn't who do I talk to? 

 

David

Christopher_G
EE Community Support Team

Hi @Dlocky91 

If your order still hasn't arrived after the timescale that I mentioned, please give our Mobile Care team a call so we can check the order.

Chris

Ok will do. Just out of curiosity how come the website indicates 1-3 days for delivery however that isn't the case?

 

David 

 

 

Christopher_G
EE Community Support Team

I can't see where it says 1-3 days, @Dlocky91 

When I check our stock system, it says 7 days and when I check the website, it says 7 days too.

Chris