Waiting on order

[Dlocky91]

Hello i ordered a google pixel 7 pro Saturday 5th and I haven't herd anything regarding it apart from the initial confirmation. I have tried to do the track order online but says it can't find anything.

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Kubd regard 

David 

[Christopher_G]

Hi @Dlocky91 

Welcome to the community. 🙂

Which colour and memory size did you choose? I'll check our stock levels.

Chris

[Gareth091]

Glad to know it's not just me I have the same situation. I ordered the pixel 7 pro (128GB Obsidian) on 31st July. 8 days now and heard nothing since the initial confirmation of order and it won't let me track it the order.

Gareth

[Christopher_G]

OK, thanks @Dlocky91 

I've checked and the expected timescale for delivery of that model is to expect dispatch within 7 days. Hopefully the courier company with be in touch with you soon.

Chris

[JamC84]

Exactly the same here, ordered on the 30th.

[Christopher_G]

Hi @JamC84 

Since it's been more than 7 days, I'd recommend speaking to our Mobile Care team so they can check the order for you.

Chris

[Dlocky91]

So by the sounds of the other people responding it won't be dispatched I'm that time scale so if it isn't who do I talk to? 

David

[Christopher_G]

Hi @Dlocky91 

If your order still hasn't arrived after the timescale that I mentioned, please give our Mobile Care team a call so we can check the order.

Chris

[Dlocky91]

Ok will do. Just out of curiosity how come the website indicates 1-3 days for delivery however that isn't the case?

David 

[Christopher_G]

I can't see where it says 1-3 days, @Dlocky91 

When I check our stock system, it says 7 days and when I check the website, it says 7 days too.

Chris