Waited the 14 to 30 day period for my digital prepaid card and at still nothing.

[Tanj0702]

Been in touch numerous times and just keep getting told to wait. 

[Tanj0702]

I’ve just rang again waited an hour to get through, the lady put me on hold before she took any details then I got cut off. It’s becoming a joke sorry but I’m just getting really frustrated now. 

[Leanne_T]

I'm really sorry to hear this has happened and can understand how frustrating this is for you @Tanj0702

I hope you get this sorted soon. 

Leanne.

[Hibear]

Hi I'm in the same position as yourself, did you manage to get it sorted? 

[Tanj0702]

No. I rang on Monday again, was told will hear by today (Thursday) but still nothing so rang them again today got told to wait another 7 days. Starting to think they just keep putting me off hoping I’ll give up and lose out on the £300 they promised. I’ve messaged, I’ve emailed and rang dozens of times, I’m at a lose of what else I can do. 

[duffielda2]

Exact same situation as me