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Waited the 14 to 30 day period for my digital prepaid card and at still nothing.

Tanj0702
Investigator
Investigator

‎12-12-2022 02:01 PM

Been in touch numerous times and just keep getting told to wait. 

0 Helpful
14 REPLIES 14
Tanj0702
Investigator
Investigator
In response to Leanne_T

‎13-12-2022 12:09 PM

I’ve just rang again waited an hour to get through, the lady put me on hold before she took any details then I got cut off. It’s becoming a joke sorry but I’m just getting really frustrated now. 

0 Helpful
Leanne_T
EE Community Support Team
In response to Tanj0702

‎13-12-2022 12:45 PM

I'm really sorry to hear this has happened and can understand how frustrating this is for you @Tanj0702

I hope you get this sorted soon. 

Leanne.

0 Helpful
Hibear
Visitor
In response to Tanj0702

‎14-12-2022 02:07 PM

Hi I'm in the same position as yourself, did you manage to get it sorted? 

0 Helpful
Tanj0702
Investigator
Investigator
In response to Hibear

‎15-12-2022 09:39 PM

No. I rang on Monday again, was told will hear by today (Thursday) but still nothing so rang them again today got told to wait another 7 days. Starting to think they just keep putting me off hoping I’ll give up and lose out on the £300 they promised. I’ve messaged, I’ve emailed and rang dozens of times, I’m at a lose of what else I can do. 

0 Helpful
duffielda2
Investigator
Investigator
In response to Tanj0702

‎16-12-2022 06:09 AM

Exact same situation as me 

0 Helpful