Very Unhelpful staff

[Bas89]

Another terrible experience from EE. Not sure how they are the best UK network which they claim to be.

I have an add on plan on my account which I have paid off and would like to add another item as I have an allowance on the account. I’ve paid off and they have confirmed this but they are telling me I still need to wait for my renewal date then what was the point of me paying it off early. They told me to do this pay it and I can add another item. They are not just being unhelpful but also giving incorrect Information to customers. I actually regret having 2 lines with EE now. 100% will never renew my lines with them again once it has finished. All the guides on the phone are super unhelpful when I was talking to one on the phone sounded like she was asleep and told me why I can’t wait like she was doing me a favour and I told her I’ve paid it off because EE told me to so I can order another item. She was very unprofessional. Fix up EE 

[Chris_B]

@Bas89  Your account has to reflect it’s been paid off.   Does it ?      

EE don’t claim to be the best network it’s awarded to them and that’s best network as in cellular network,  and that’s nothing to do with your issue at all.  EE are not awarded best shopping experience or place to purchase from.    

[Minkey1]

I think @Chris_B @makes a good point. In terms of my services just working, it’s as good as it was with BT, and in some cases better.

CS is another matter, and is reflected in Trustpilot.

 

[Bas89]

@Chris_B thank you for your reply. You might want to speak to your team then and get them not to say that they are best network in the UK because they say it every time when you  call.

[Bas89]

You might also want to speak to them why they give misleading information to customers. So I get told to clear my balance and then i can do the add to plan. I’ve purchased the product from another vendor. Have a great day @Chris_B 

[Chris_B]

@Bas89  Not my team,  I don’t work for EE and this isn’t customer support the clue is on the name of the forum “EE community”.   it’s not labeled EE customer support.    And again while it’s awarded to EE it can be said by EE as it’s awarded to them they don’t just say because they can.    

And it’s best network not best shopping place, not best customer service, not best well bend over backwards to do what you want not what the system allows us to do.   If the system says no then there is nothing customer support can do.   

And finally does your account reflect it’s been paid off ?  You don’t say and I’m starting to know why you’ve not said it’s because it’s doesn’t yet.   Until it does you cannot do purchase as the account doesn’t allow it.   

All this to only purchase from elsewhere.   Lol.