Upgrade

Hlss · ‎03-01-2026

I upgraded my phone via the app on Monday and have received no updates since the confirmation email, so I have been waiting 5 days (email stated phone dispatched within 3 days) with no updates, phone or any other information.

I am also unable to track the order via the app/ website

please can someone update me on this?

Northerner · ‎04-01-2026

Hi @Hlss

You'll need to speak to EE CS on 150 for an update and tracking number. Once you have the tracking number you can use it here: https://ee.co.uk/help/orders

You should also download the DPD app as you will need a pin for the driver.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎04-01-2026

Hi @Hlss

You'll need to speak to EE CS on 150 for an update and tracking number. Once you have the tracking number you can use it here: https://ee.co.uk/help/orders

You should also download the DPD app as you will need a pin for the driver.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.