Upgrade

Georgeboy · ‎15-09-2025

So it's have anytime upgrade and have had for a number of years. So I thought I go and see what's on offer. I like the look of the Honour V5 Magic. Unfortunately I would have to pay £150 up front for the device (upgrade is free due to eligibility) I decided to do a comparison and EE are doing the same deal to new customers but only charging £30 upfront fee. Also the no frills package is cheaper also. Now I understand the need for new customers and incentives to join however I find it remarkable that the difference for packages with loyal customers is so great. Not impressed

Northerner · ‎15-09-2025

Hi @Georgeboy

Same as many other goods and services. You are in essence upgrading hence the difference in costs.

Try speaking to EE CS on 150 and they might be able to offer a deal.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎15-09-2025

Hi @Georgeboy

Same as many other goods and services. You are in essence upgrading hence the difference in costs.

Try speaking to EE CS on 150 and they might be able to offer a deal.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.