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Marybell2
Investigator
Investigator

‎27-02-2023 01:20 PM

Ordered iPhone 14 pro 128g in black 5 days ago had confirmation email with order number but heard nothing since but my account has been updated with new data 

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4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎27-02-2023 01:44 PM

@Marybell2  You need to call customer services about this. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Leanne_T
EE Community Support Team

‎27-02-2023 02:59 PM

Hi @Marybell2 

Thanks for coming here 🙂

When did the plan change? 

Have you downloaded the DPD app to see if they have any deliveries scheduled for the delivery address? 

You can use the email address and postcode to check. 

Leanne.

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Marybell2
Investigator
Investigator
In response to Leanne_T

‎27-02-2023 05:21 PM

plan changed Friday had no email about delivery done dpd app but nothing there tried ringing 150 can’t get through 

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Leanne_T
EE Community Support Team
In response to Marybell2

‎28-02-2023 07:49 AM

Hi @Marybell2 

Please try calling us again selecting option 2 then upgrades and the team will be more than happy to help you get the order looked into. 

Leanne 🙂

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