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[Marybell2]

Did a upgrade 5 days ago only had one email with order number was a iPhone 14 pro tracking doesn’t work either 

[Leanne_T]

Hi @Marybell2 

Thanks for coming here. 

Which iPhone 14 Pro size and colour have you ordered? 

Has you plan changed to the one you selected with the upgrade? 

Leanne 🙂

[Marybell2]

Ordered space black 128g  my plan on my account has allready changed 

[Leanne_T]

Thanks @Marybell2 

When did the plan change? 

Have you downloaded the DPD app to see if they have any deliveries scheduled for the delivery address? 

You can use the email address and postcode to check. 

Leanne. 

[Marybell2]

Plan changed on Friday ordered phone Wednesday I will do the dpd app as well 

[Leanne_T]

Let me know what the DPD app shows as the plan has changed the phone would have been dispatched for you @Marybell2 

Leanne 🙂

[Marybell2]

Have done the app but says no deliveries due 

[Leanne_T]

Thanks for checking @Marybell2 

Please give us a call on 150 and the team will get the order looked into and give you an update. 

Leanne.

[Marybell2]

Can I give u my order number 

[Leanne_T]

Sorry we have no account access to check orders @Marybell2 

Please give us a call and the team will be happy to help 🙂

Leanne.