Hello @Hewi00787 ,
Welcome to the community,
You will need to ring customer service as they obviously need some more details, otherwise your order will not be processed, that is why they sent that email asking for some details. This is not customer service and there is no access to accounts , this is a public forum.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
