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Upgrade from abroad issue "call on 0800 079 0531"

Egor94
Explorer

‎03-05-2021 06:08 PM

Hello everyone, 

 

I'm trying to upgrade my 2 SIM plans for another year. Did it through EE app like i did for the past 4 years, but after an hour i received email saying:

 

Your order is almost complete, we will have you up and running soon.
We need a bit more information from you to complete the order.
If you can give us a call on  0800 079 0531, with your XKO ready.

 

Problem is i cant afford to pay silly rates calling from abroad just to upgrade my sim card. EE live chat doesn't work, can't find customer support email. 

 

Please help

 

Thank You

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎03-05-2021 06:19 PM

Try calling that Freephone no. over Skype. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
bristolian
EE Community Star
EE Community Star

‎03-05-2021 07:12 PM

Which country are you in? If you're within the EU, calling EE C/S on +44 7953 966250 is free. If all you want to do is change your payment plan, an agent should be able to do this during a call.

 

If you're in any other country, then I'd suggest using one of the other 0800 numbers mentioned by @XRaySpeX using a web calling app.

0 Helpful
Egor94
Explorer
In response to bristolian

‎06-05-2021 10:56 AM

I'm currently in Belarus. I've managed to speak to support team through Twitter. They called me, i did mention few times about rates that i can't afford for incoming calls. They said i wont be charged for it. But now I've checked my EE account finding out shocking slap in the face £100 for extra charges.....

0 Helpful
Christopher_B
EE Employee
In response to Egor94

‎06-05-2021 11:38 AM

Hi @Egor94

 

Thanks for coming to the community about this.

 

If we called you when you're outside the UK then we do take care of the charges for that call. 

 

Are all the charges from when we called you?

 

Thanks.

 

Chris.

0 Helpful