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Upgrade Problem

George8616
Contributor
Contributor

‎23-12-2024 10:37 AM

Today I was ready for an upgrade after being a Business subscriber for six months. However, when I clicked on ‘Add Mobile Device’ to choose a device, it displayed the following message: (Sorry, we are not supporting Not Available right now.) I tried this from Safari on my iPad. I also attempted to use the app, but there I couldn’t even view upgrades or bills. Two weeks ago, I also lost the 50% discount due to the same issue.

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7 REPLIES 7
Northerner
EE Community Star
EE Community Star

‎23-12-2024 10:40 AM

Hi @George8616 

There is no account access on these forums. You are best calling EE CS on 150 about this issue. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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George8616
Contributor
Contributor

‎11-01-2025 05:57 PM

i try upgrade but the page show this:  IMG_1004.jpeg

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Chris_B
EE Community Star
EE Community Star
In response to George8616

‎11-01-2025 06:26 PM

@George8616  You’ve not due an upgrade until 22nd June 2026.  as stated in the first image 
If you want to upgrade you’ll need to call customer support as you will need to pay off that current contract. 


To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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George8616
Contributor
Contributor
In response to Chris_B

‎11-01-2025 10:26 PM

Can i added a new phone ?

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Michael_D
EE Community Support Team
In response to George8616

‎12-01-2025 08:37 AM

Hi @George8616 

You can look with the EE app or EE website when logged in to see if you are able to add another phone, or alternatively you can give our customer services guides a call, who can check for you.

It would mean that you are paying for another phone on top of the one you already have.

Michael

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George8616
Contributor
Contributor
In response to Michael_D

‎12-01-2025 02:40 PM

I have a business contract with my own device, so it's just the physical sim card plus the service I ordered. I have not received a device yet, but I would like to replace my current device..

0 Helpful
Christopher_G
EE Community Support Team
In response to George8616

‎13-01-2025 09:09 AM

OK, thanks @George8616 

I recommend speaking with our Business Support team so they can check eligibility and let you know what options are available.

Chris

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