Upgrade Phone DPD delivery details

Jdg92 · ‎04-04-2024

I finally ordered an upgrade as my old device finally stopped working (cannot send or receive messages/calls). I ordered an upgrade online but the dpd driver wouldn't give me the parcel as I don't have the PIN that was texted to my device. I explained that's why I ordered the new phone as I can't receive any messages.

I've tried changing my contact number on DPD to another but it won't let me. I've temporarily changed my EE contact number but have had no confirmation from EE this has been updated with DPD. Anyone have a solution? I need a pin but can't access a pin.

Northerner · ‎04-04-2024

Hi @Jdg92

Its normally sent by email and available on the DPD app as well.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎04-04-2024

Hi @Jdg92

Its normally sent by email and available on the DPD app as well.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

JCxx · ‎01-10-2024

Same with my ultra watch that have number but is no a phone dpd ask for pin number is ridiculous this lack of comunication

JCxx · ‎01-10-2024

What about ultra watch how i can get my pin number

Alex_H · ‎01-10-2024

Hi @JCxx,

The PIN for a DPD delivery will be available in the tracking on the DPD app as well. If your watch is showing as dispatched and you do not have the tracking information, give us a call on 150. Our team can supply the DPD tracking information which you can then put in the app. They can also update the contact number DPD have as well for the delivery.

Alex