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Upfront payment

Mirza786
Explorer

Hello I paid an upfront payment for monthly instalment plan for device.

But they cancel my order. So I want to return back my money?

 

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@Mirza786  Refunds take between 7-10 days.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

@Mirza786  Refunds take between 7-10 days.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Mirza786
Explorer

Will they return automatically? Or should I call them ?

Michael_D
EE Community Support Team

Hi @Mirza786. If the order was not processed and was cancelled you shouldn't need to anything.

Is the payment still showing as pending with your bank?

Michael