Upfront Payment Refunded

[LaurenWilson]

Hello! 

I upgraded my phone recently and paid a £50 upfront cost. I got the phone fine and it's been about a week - the £50 was just refunded. Any idea what's happening or if I should expect another payment to go out randomly soon? 

[Leanne_T]

Hi @LaurenWilson 

Thanks for coming to the community. 

If you give us a call on 150, our mobile care team will check this for you and let you know why this has been refunded. 

Leanne.