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Updrade

Drewbayk1
Visitor

‎30-06-2023 02:11 PM - last edited on ‎30-06-2023 02:54 PM by EE Community Moderator

I ordered a new phone and I got a text saying I had to phone you as you needed further details, I have been trying to ring you but it keeps going dead. My ref number  is xkoxxxxxxxxx

xxxxxx xxxxxx

[Mod edit: Please do not post order numbers and personal information on the public board. Thanks!]

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1 REPLY 1
Alex_M
Star Contributor
Star Contributor

‎30-06-2023 03:02 PM

Hi @Drewbayk1 

Unfortunately we won't be able to help here as we are all customers - you will need to speak with EE to get your order dispatched.

I would advise to keep trying - they will pick up eventually. If it keeps going dead, that sounds like a problem with the phone you're using - could you try another?

Thanks,
Alex

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