Unable to track order

[KayTay0705]

I ordered an iPad online to pay monthly on Sunday (14th). I received a confirmation email of my order, immediately after but that was 3 days ago and I’ve heard nothing. I’ve tried several times to track my order but it won’t let me and I wanted to ring but there was no option to track an order for tablets/accessories etc. I’m feeling very frustrated! Any update would be very much appreciated. 

[Ali_A]

Hi @KayTay0705 

It sounds like the device you ordered is on a back order- which means we're waiting for stock from manufacturer before it gets shipped out to you. 

Can you tell me which model iPad you ordered, as well a the colour and memory size?  I can check the expected dispatch times for you. 😊

Ali 

[KayTay0705]

Hello. 

I ordered a pink iPad A16 and it was 128GB. Would it be quicker if this was ordered to be delivered in store or anything like that? I really need this for work 😊 Thank you!

[Ali_A · Accepted solution]

Thanks for the details @KayTay0705 

Looking at the order history for iPad A16 128GB Pink, stock guidance while placing any orders so far this month is - "Available to order (Expect despatch within 7 days"

You can track your order using the order reference number on our Track Your Order page.

If you haven't done so already I would recommend downloading the DPD app, so that soon as this device is ready to be shipped you will be notified with the tracking details.

Hope this helps! 

Ali