Unable to track order - E00001: Service Error. User Reference is REF20250211-173

[harry_light]

I recently ordered broadband and am trying to track my order but keep getting "E00001: Service Error. User Reference is REF20250211-1739248254594." Has anyone had this before?

[Christopher_G · Accepted solution]

Hi @harry_light 

Welcome to the community.

If you give our Customer Support team a call, they'll be able to check the status of your order for you.

Chris