Trade in where to send etc

[Lillypawz]

I've upgraded to s24 ultra where do I send my old device, do I get pre paid envelope as search results suggest etc

[Chris_B · Accepted solution]

@Lillypawz  You should be sent a pre paid return package.  You do not just send your old device back as they wouldn’t know who sent it.    The pre paid return package will have information on it so they know wha sent it and what device it should be.  

[Lillypawz]

Thanks thought that might be case but not returned one before always past down family which I'm doing with wife's s21

[Leanne_T]

Hi @Lillypawz 

Thanks for coming back to the community 🙂

The return pack will arrive by post 7-10 days after your phone is delivered. 

Any questions please let us know. 

Leanne.