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Tracking

Aimeebrownlee
Investigator
Investigator

‎16-11-2022 04:54 PM

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I got an email with my order number for the I phone 14 pro max. When I press to track the order on the email a white screen comes up. Is there another way to acres the tracking?

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1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎16-11-2022 06:00 PM

Hello @Aimeebrownlee ,

Welcome to the community,

When did you order your phone? The order number may not be the tracking number, what are the first letters in your order? Not the whole order number, is it XKO?

You will receive notification from DPD the evening before delivery and another one on the day of delivery with a one hour window.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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