Tracking my order

[Lightfoot1608]

Good Morning, 

I ordered my phone Sunday, when tracking my order with my order number which was provided in my confirmation email it doesn't recognise it, it says it can't show me any information. 

Is the any other way I can check if my order has be processed and how long its going to take? 

Thanks! 

[Leanne_T]

Hi @Lightfoot1608 

Thanks for coming here. 

Which phone, including model size and colour have you ordered? 

Did you upgrade or is this a new contract with us? 

Thanks 🙂

Leanne.

[Gareth43]

Hey there download DPD app and use same info on there as you do for yre EE account , ie same email address and phone number. You’re more likely to find out about you’re delivery from DPD before EE in my experience.

[Lightfoot1608]

Hi Leanne.

I ordered the Samsung s23 ultra in green and it was an upgrade.

Regards. 

[Leanne_T]

Thanks @Lightfoot1608 

This model is currently showing in stock and dispatched within one day. 

To get the order looked into please call us and the team will be happy to help, they can also provide the correct tracking details for you 🙂

Let me know how you get on. 

Leanne.

[Lightfoot1608]

Good afternoon,

I spoke to someone yesterday and they said the same thing that it's in stock but still nothing.

Still showing no information available when use my order number. 

I've also tried to use DPD app but still nothing. 

Regards. 

[Leanne_T]

Thanks for coming back to me @Lightfoot1608 

I would suggest giving us another call to see if there is any update on the order. 

Thanks 🙂

Leanne.

[Lightfoot1608]

Good morning! 

I have rang twice and they have both given me two different answers. They say it's not in stock but online it says "in stock" and it has since I ordered it on the 12/03. And also they said 5 to 7 days but still not heard anything.

Regards. 

[Katie_B]

Hi @Lightfoot1608. 

Could you please confirm what memory size you went for?

Katie

[Lightfoot1608]

Thank you for get back to me. I ordered the 256GB green.

Regards.