Tracking Upgraded Sim Card Order - The EE Community

Hi There

I have tried to track my order but it says that it cannot show the details right now. Can you confirm if the order is being processed and when I am likely to receive the upgraded Sim Card?

Please advise if you need any further details.

Kind Regards

xxxxx xxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

7 REPLIES 7

When did you order the SIM?

Is it PAYG or pay monthly contract?

It maybe stuck in the post somewhere.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Hi

I placed the order on 12th December and it is on a pay monthly contract.

Kind Regards

Thanks for posting 🙂

SIM Orders can take 2-5 working days to be delivered to you by Royal Mail.

If you have no SIM after this time frame please call us on 0800 079 8586.

Leanne 🙂

Hi

Many thanks for your response, much appreciated. I will see what happens by the early part of next week and go from there and who knows, I might even get through to speak to you. 🙂

Kind Regards

Let me know how you get on 🙂

Leanne.

Hi Leanne

All sorted, a replacement Sim is in the post. I thought that when I upgraded, a new sim card would be automatically sent out instead of just the package being amended. 🙂

Many thanks for your help and have a brilliant Christmas and New Year.

Kind Regards

Thanks for the update @Bazzle42

Have a great Christmas too. 🙂

James