@LC01 , if you download Skype, if you do not have it already, you can make the call for free, you do not need credit on Skype.
Glad you now have chat working, always worth keeping a phone in reserve in case something goes wrong with the one you are using, always worth keeping a spare.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
