10-10-2023 10:40 PM
I have received my iPhone 15 pro it’s been three days, but I want to send it back as I don’t want it but I have open the box I haven’t switched it on. Is it okay to send back?
Solved! See the answer below or view the solution in context.
11-10-2023 01:58 PM
Yes, if you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.
11-10-2023 08:14 AM
Hello @Deede80.
Welcome to the community.
How did you place your order?
If you ordered this online or over the phone please give our customer care team a call on 150.
Speak soon,
Katie
11-10-2023 01:58 PM
Yes, if you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.