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Tech Order Cancel Request Not Fulfilled?

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KK0AB
Investigator
Investigator

‎07-10-2025 08:30 PM

After finding out I was lied to to by EE about how long the delivery of my earphone order would take to be delivered, I put in a cancel request through the order tracking page. It said they were working on my cancellation request for a few days but when I checked later it switched to Preparing for dispatch. Why wasnt my cancellation request fulfilled?

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Rach_H
EE Community Support Team

‎08-10-2025 10:02 AM

Hi @KK0AB,

Welcome to the Community!

I'm so sorry to hear about what has happened here, and that your order hasn't been cancelled as expected. I'd recommend reaching back out to the team, and they'll be able to look into what has happened, and help to get this resolved for you.

Rach

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Rach_H
EE Community Support Team

‎08-10-2025 10:02 AM

Hi @KK0AB,

Welcome to the Community!

I'm so sorry to hear about what has happened here, and that your order hasn't been cancelled as expected. I'd recommend reaching back out to the team, and they'll be able to look into what has happened, and help to get this resolved for you.

Rach