Successful prder email

[Lillady]

I placed an order yesterday for a new pay monthly phone I had an email saying successful order but I've had nothing since does this mean I've been accepted 100 and will get my new phone or not ? 

[Christopher_G]

Hi @Lillady

Unless you have received anything to say otherwise, it sounds like the order has gone through.

Whay did you order?

Chris

[Lillady]

Hi I ordered Saturday evening ,had no further email from ee just that enitial one saying successful order and that I could refer a friend etc etc and get discount off a screen protector once I register my new number etc . Bit no further communication from them 

[Christopher_G]

Sounds good, @Lillady.

What was it that you ordered? Were you given an estimate for delivery?

Chris

[Lillady]

Hi The s22 no it doesn't give an estimation on delivery xx

[Christopher_G]

Which colour and memory size did you choose, @Lillady? I'll check for you.

Chris

[Lillady]

Green and I think 128 g 

[Christopher_G]

Thanks @Lillady

They're expected to be dispatched within one day, so you should hear from DPD within the next 24 hours.

Chris

[Lillady]

OK this is why I thought I'd of had a further email.  Does the successful order email mean my phone order has actually been accepted 100% 

[Christopher_G]

Not necessarily, @Lillady. If there's a problem though, you would receive another email.

If you would like to discuss your order, I'd recommend speaking to our Mobile Care team.
Chris