Successful order.

Lbah32 · ‎11-12-2024

Hey, I ordered a phone yesterday morning , and got a successful order confirmation email and paid the upfront cost.

however I haven’t heard anything since. What does this mean? Will it be accepted or does it mean there’s a problem?

thank you

Northerner · ‎11-12-2024

Hi @Lbah32

You can check EE order tracking here:

https://ee.co.uk/help/orders

If that does not work then you'll need to speak to EE CS on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎11-12-2024

Hi @Lbah32

You can check EE order tracking here:

https://ee.co.uk/help/orders

If that does not work then you'll need to speak to EE CS on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Lbah32 · ‎11-12-2024

Yes it didn’t work it just keeps saying that it timed out. 😅

thank you

Debbie_G · ‎12-12-2024

Hi @Lbah32 .

Welcome to the community.

Thank you for ordering. If you're unable to track the order, please call us on 150 and the team can check the order reference and help you track the order.

Debbie 🙂