Sorry, we can't show your order details right now

[Copeyx]

Hi!

I am getting a message when using my XKO code to track my phone saying sorry we can't show your order details right now

I have ordered an S23 Ultra in Black 256gb 

Thankyou 

[Katie_B]

Hello @Copeyx. 

Thanks for ordering with us. 

When did you place your order?

I have checked our current stock levels and it is not showing we have this device in stock at the moment. 

Katie

[CherryT24]

Hi, 

I have exactly the same message and all I've received from EE is the confirmation of order email. 

When we placed the order, it showed as in stock - So I'm now confused as to what is going on with our order?

Thank you in advance for any advice or HOPEFULLY a resolution to this issue.

Merry Christmas!

[Katie_B]

Good morning @CherryT24. 

Welcome to the community. 

What device have you ordered?

If you could also please provide me with the colour and memory size I'd love to check our delivery guidance for you. 

Katie

[CherryT24]

Hey Katie,

Thank you for your reply! 

It is a  Samsung Galaxy S23 Ultra 5G 512GB

Phantom Black..

[Katie_B]

Thanks for getting back to me @CherryT24. 

I would recommend giving us a call so our customer care team can look into your order further. 

Katie