SmartWATCH ORDER will cancel if not dispatched by Tuesday

[tupty]

Ordered two smart watches - both were in stock when I ordered on the 7th,  phoned the 150 said had new batch in stock that was two days ago still awaiting dispatch a week later.

If I don't get a dispatch notice by Tuesday at latest I will not only cancel the order but take my mobile phone business accounts elsewhere.

when I placed the order stock was available.  There is an issue with your system and nobody is admitting it.

[Matt_124]

This is a public user forum and not EE Customer Services.

There is no account access here, nor is there anyone who can take any action in response to your ultimatum.

Your only route for resolution would be to raise this with Customer Services.

[tupty]

Forgive me for coming here thinking I could perhaps find someone who'd been through the same problem and give credible advice on being able to speak to someone who could actually help with the problem instead instead of telling me to do what I had already tried as specified in the post I made in the first place.

Your post has neither been constructive nor helpful , sometimes it's better to say nothing at all they say,

[bristolian]

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@tupty wrote:

Your post has neither been constructive nor helpful , sometimes it's better to say nothing at all they say,

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I don't see anything wrong with Matt's post - he's correctly advised you in a calm & constructive way.

[tupty]

Constructive isn't telling someone to do something they've already done "to raise this with Customer Service " if he had actually read my post  properly he would have known that.  Calm is an interpretation of words and subjective.

I've cancelled my order and in addition to that -  at the end of this contract month I shall be taking my Business Mobiles accounts business elsewhere.

[Matt_124]

Hi @tupty,

I appreciate your feedback, however I feel I must respond with my reasoning.

I very much did read your post in detail and my reply was tailored based on the information provided.

A call to Customer Services to follow up/query the status of your order was the only appropriate action to be taken in your circumstances.

At one particular point your post came across as though you were attempting to speak directly to EE when stating "There is an issue with your system and nobody is admitting it." 

As a result I was simply reinforcing that this is a public user forum with no account access or direct escalation routes into EE orders, and reiterating the correct escalation route for a timely resolution.

Ultimately I am pleased you were able to achieve a resolution to your issue following the advised call to Customer Services, even if that resolution was not the dispatch of your order.

I wish you the best of luck with your new provider.