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Hello

To be honest I would of said that I have sorted out the situation but unfortunately I still haven't received my refund I just wanted to calm down before I wrote because I didn't want to get stressed out with it all this talking to to be honest I just...

Issues with EE

I'm having issues with EE with my board band. Never had trouble with sky mobile like I am now. Only just joined EE and want out now as not happy with the service. Wish I stayed with sky as it was so smooth and had no issues till now. Sick of it, wors...

Lisa681 by • Visitor
  • 4 Views
  • 0 replies
  • 0 Helpful

Resolved! EE tv without the broadband package

Hi,Is it possible to subscribe to EE tv without the broadband packages? We don't have a landline and will never have a decent one due to our rural location but use EE wireless internet which already streams netflix, amazon etc without any issues.I'm ...

Harper86 by • Investigator
  • 10465 Views
  • 11 replies
  • 3 Helpful

Smart Wifi Disc

I work  from home and my company have supplied me with an ee smart wifi disc, but unfortunately this won't connect with my smart hub. I tried a (fairly old) ethernet cable and via the wps buttons both without success. Any thoughts as I do not want ae...

can't view monthly packs

Hi, i simply can't view any packs. when i view packs webpage  either from website or app it shows me error with _Packs ErrorWe're working on fixing this page. In the meantime, find help at ee.co.uk/help

Abir007 by • Investigator
  • 44 Views
  • 5 replies
  • 0 Helpful

DPD Delivery PIN issue

Just to reinforce, since I have seen MANY complaints about the same problem, this PIN issue with DPD Delivery is ridiculous.  Some people do not have a device to receive it which is a way worse, however I have an old tablet where I am actually receiv...

i-luiz by • Investigator
  • 12938 Views
  • 25 replies
  • 10 Helpful

Bought new sim

Hello I need some urgent help. I bought new sim. I tried to contact customer service, restarted phone and tried everything it was 10 pounds sim but balance is 0 unable to call or text anyone. Watched many videos but don't know how should I fix this. ...

Issue with Calling Greece While Roaming in the US

I’m currently roaming in the United States and have the international roaming add-on active on my account. When I first arrived, I was able to make calls to Greece without any issues. However, starting the following day, I’ve been unable to connect c...

Elina_K by • Investigator
  • 71 Views
  • 12 replies
  • 1 Helpful

Speedtest choppy when using ThinkBroadband.com

I have been doing some speed test of the FTTP (FF500)  broadband connection, using thinkbroadband.comThe result is not as clean as I had with my previous provider (VM350). What i get is very irregular reading during the test for both Downloads and Up...

I'm not eligible for add ons apparently

So I've been a customer since 2019 and I've had tech add ons in the past, a Nintendo switch, Xbox series s and a ps5, all are paid off by the way, but now I want to add a ps5 pro and maybe a gaming laptop but no matter which contract I try to add the...

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