Slow Dispatch of new phone

[Hwa_Star]

I was in store last Thursday morning where we upgraded my mums phone. It’s the IPhone 14 128gb in white I believe. We were told we would likely receive it Friday as it was early enough in the day but if not we’d get it Saturday. But it hasn’t come and the tracking hasn’t updated at all, just says order confirmed. It also says orders are usually dispatched in 24 hours if not sooner. Does this mean there’s a problem or is it just taking a lot longer than stated to be dispatched? 

[Michael_D]

Hi @Hwa_Star 

Welcome to the community.

It is possible that the order is due to come in the next day or so, as that model is showing as being in stock.

While they are usually dispatched within 24 hours, DPD don't deliver over the weekend.

If the tracking hasn't updated yet though, I'd recommend giving our customer service guides a call and they can check the order on the account to see what is happening with it.

Michael

[Hwa_Star · Accepted solution]

I called and they ended up cancelling the original order and putting it through again as they weren’t sure why it wasn’t progressing. Hopefully will have it in the next few days now. 

[Leanne_T]

Hi there @Hwa_Star 

Thanks for coming back and letting us know. 

Hope you love the new phone when this arrives 🙂

Leanne.