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Sim only

Candice2006
Investigator
Investigator

‎02-02-2023 04:43 PM

I have placed an order for a sim only roll on month and I’ve received an email with my order number but nothing else? I can’t link account as I don’t know the mobile number they haven’t took the 2 pound either from back to verify me 

0 Helpful
6 REPLIES 6
Leanne_T
EE Community Support Team

‎02-02-2023 05:08 PM

Hi @Candice2006 

Thanks for coming here. 

When did you place the order? 

Thanks 🙂

Leanne.

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Candice2006
Investigator
Investigator
In response to Leanne_T

‎02-02-2023 05:15 PM

I ordered one about an hour ago 

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Candice2006
Investigator
Investigator

‎02-02-2023 05:15 PM

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0 Helpful
Leanne_T
EE Community Support Team
In response to Candice2006

‎02-02-2023 05:19 PM

Thanks @Candice2006 

Once the order has been processed you will receive another email to let you know when the SIM card has been dispatched, or, if we need any further details we will let you know to contact us. 

Delivery can take 2-5 working days. 

Leanne.

0 Helpful
Candice2006
Investigator
Investigator
In response to Leanne_T

‎02-02-2023 05:22 PM

Thank you 

so I’m still waiting for another email? Should that be soon 

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Leanne_T
EE Community Support Team
In response to Candice2006

‎02-02-2023 05:24 PM

This would be within the next 24 hours @Candice2006 

If you would like to check the order has all been set up please call us on 0800 956 6000. 

Leanne.

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