Samsung watch 5

[ISHELLI]

Hi I pre ordered the watch 5 and its due to be released tomorrow (26th Aug) and I haven't had any updates on this at all since my confirmation email does anyone know when I will receive the watch 

Thanks 

[Zee5han]

I ordered new Samsung flip 5 phone, I didn’t get any email or messages, but just logged into my DPD app and saw it’s being delivered today.   You may want to check this as I didn’t get a updated or time slots.

[Zee5han]

Yay.  Just got my delivery, please sign up to DPD app using existing EE mobile number to see your delivery schedule.  

on the side note, I’m interested in buying watch 5 pro but the price plans is very high.  Is it possible to get a watch without any data from EE? And use Bluetooth? Or does it needs to be on a separate sim plan?

[howard72]

 mine as just arrived 🙌 😍 

[Leanne_T]

Hi @Zee5han

You can connect the watch via Bluetooth, if you want to use the watch with cellular you would need a data plan for £7 per month to use the phone's allowance for calls and texts and you would have 10GB of data for the watch. 

Leanne 🙂

[dom_mitchell1]

My Watch 5 arrived today. My issue is that have had no communication about it (not even an initial confirmation email) meaning I have no proof of purchase to claim my Galaxy Buds from the Samsung Website. The only bit of paperwork I have is the delivery note. But I suspect that Samsung won't accept that as it says the paperwork needs to show the order date. 

Does anyone at EE have a way of me getting an proof of purchase email? 

[Christopher_G]

Hi @dom_mitchell1

Welcome to the community.

Samsung would need a copy of order confirmation and the delivery note to process your claim. If you've checked your spam/junk folder and still can't find a confirmation email, I would recommend speaking to our Mobile Care team who can send you a proof of purchase document by email.

Chris