@Lauraburns2148 Well I don't know EE more than I do any other mobile network operator, and like any other they are driven by money alone.
The only way you're going to get this resolved is to speak to someone, and the best way to do that is to pretend you're thinking of leaving when pressing keys on your phone. You'll be surprised how quickly you'll get through to retentions even if they have to redirect you internally afterwards.
Then simply explain that you placed the preorder, that the up-front cost was taken (was it?) and that since then you have had zero communication either from EE or from DPD except a text message to say that your contract was changing (I got that in a flurry of 3 text messages yesterday). No order confirmation, no order tracking link and no indication that a phone has even been reserved for you, let alone dispatched to arrive on release day.
Prepare to be given the run-around and be persistent, customers with legitimate queries are an inconvenience that they'd rather sweep under the carpet because they can't make money off it. At least it's an 0800 number but it's also your time.
