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Samsung Galexy s24 order

BradleyMeaden
Explorer

Samsung Galexy S24 order,

I placed and order for a Samsung galexy S24 with a paid E-SIM, phone was paid for everything was good, said it was to be deliverd within 2-3 days its been 5 with no updates, 

Is this normal?

2 REPLIES 2
Ritu_D
EE Community Support Team

Hi @BradleyMeaden 

Welcome to the community. 

I am sorry to hear you have not received any communication in regards to your new Samsung, I am sure you are eager to receive it.
Could you check in your spam/junk mail to see if your confirmation email is in there? 
Is the payment showing as pending with your bank? 
When a order is placed a payment request is sent to your bank, but the payment wont be taken until the order is processed. Your bank will set the payment aside "Pending" until we take it. 
If for any reason the order does not get processed the bank will release the "pending" payment back into your account.

If you have a reference number you can track-your-order.

Thanks 

Ritu 

Hi @Ritu_D  

I've checked my spam/junk emails it isnt in there, and the payment isnt pending it's been taken out of my account and my tracking isnt working for some reason.

Thanks Brad