Good morning, I am very confused and hope someone can help.
On 24th February 2023 I took the opportunity of an early upgrade offer on my phone in which the contract was due to end on 10th August 2023. I paid the early upgrade fee of £211.54 and selected a new 1GB SIM only contract for 24 months at £15 a month.
I received a confirmation email of my order from EE on the same day, 24th February 2023, but looking at my bill today, nothing has changed. It has been credited with the £211.54 I paid to end the old contract, and there is a deduction of £118.57 for my last bill, but no upgrade.
Looking at the phone details, it is still offering me an early upgrade and there is no record of my new contract. Can anyone shed any light on this?
It seems as though my order hasn't been applied and bearing in mind that EE has messed up on the last 3 orders over the past 3 years, I wouldn't be surprised if they have done the same again.
Thanks
