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SIM Delivery. Ordered SIM on the 5th Oct. Still not received.

NUSIM22
Contributor
Contributor

‎14-10-2022 11:55 AM

Ordered SIM on the 5th Oct. Still not received. No tracking info provided

0 Helpful
4 REPLIES 4
Christopher_G
EE Community Support Team

‎14-10-2022 01:46 PM

Hi @NUSIM22

Welcome to the community.

The SIM card should have arrived within 4 working days. I would suggest speaking to our Mobile Care team to see if they can check on the order for you.

Chris

0 Helpful
NUSIM22
Contributor
Contributor

‎14-10-2022 03:44 PM

Hi, the mobile care team just links you back to here 

0 Helpful
Jon_K
Former EE Employee
In response to NUSIM22

‎15-10-2022 08:46 AM

Hi @NUSIM22.

 

If you call 150 from your phone, or 0800 079 8586 from another phone, you can speak with our Customer Care team.

 

Jon

0 Helpful
NUSIM22
Contributor
Contributor
In response to Jon_K

‎18-10-2022 01:03 PM

Impossible to get a response. I cannot wait on the phone for over 30 minutes

0 Helpful