SIM Delivery. Ordered SIM on the 5th Oct. Still not received.

[NUSIM22]

Ordered SIM on the 5th Oct. Still not received. No tracking info provided

[Christopher_G]

Hi @NUSIM22

Welcome to the community.

The SIM card should have arrived within 4 working days. I would suggest speaking to our Mobile Care team to see if they can check on the order for you.

Chris

[NUSIM22]

Hi, the mobile care team just links you back to here 

[Jon_K]

Hi @NUSIM22.

If you call 150 from your phone, or 0800 079 8586 from another phone, you can speak with our Customer Care team.

Jon

[NUSIM22]

Impossible to get a response. I cannot wait on the phone for over 30 minutes