I tried to buy an iPhone but wasn't approved, however, they withdrew £30 from my account on December 24, 2025, and to this day they haven't returned that amount.
The upfront payment you made at the time of your order was only a pre-authorisation for the payment, which is held as "pending" with your bank.
As your application has not been successful we will not take the payment, so your bank/card issuer will automatically release the Pending Payment back to your account. They usually do this after 10 working days.
Our care team will not be able to ask your bank to release it any quicker than their standard timescales, as this is set by your bank/card issuer only.
If your bank has not released the pending payment after this time please contact your bank who will be able to look into this for you.
