Returns bag still not arrived despite chasing up with customer services

[Orkneylass]

Hi, can anyone suggest how I can get a returns bag for a mobile phone? I have twice been told by customer services that they have arranged to have one sent out but I have now been waiting over a month for the return bag and I am being charged for the device I am waiting to return. I am worried that if I cancel the direct debit it will reflect as bad credit. Any suggestions please? Thankyou 

[Jon_K]

Thanks for coming to the community, @Orkneylass.

I'm sorry to hear this, I'm not sure why this would of happened.

The only way to arrange a returns bag is to speak with our Customer Care team. I'd recommend getting back in touch and letting them know how long you've been waiting for this.

Jon