Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Returns bag still not arrived despite chasing up with customer services

Orkneylass
Visitor

‎28-10-2022 01:34 PM

Hi, can anyone suggest how I can get a returns bag for a mobile phone? I have twice been told by customer services that they have arranged to have one sent out but I have now been waiting over a month for the return bag and I am being charged for the device I am waiting to return. I am worried that if I cancel the direct debit it will reflect as bad credit. Any suggestions please? Thankyou 

0 Helpful
1 REPLY 1
Jon_K
Former EE Employee

‎28-10-2022 03:32 PM

Thanks for coming to the community, @Orkneylass.

 

I'm sorry to hear this, I'm not sure why this would of happened.

 

The only way to arrange a returns bag is to speak with our Customer Care team. I'd recommend getting back in touch and letting them know how long you've been waiting for this.

 

Jon

0 Helpful