Returning Airtime Phone

[Peadar]

Hi

I recently upgraded instore to iPhone 15Pro with an airtime sim contract.

The phone had to be delivered to me and by the time it was delivered I had changed my mind. I brought the phone back to the store for a refund so I could revert back to my old contract and choose a different upgrade at a later date. 

However the my EE app is saying that I am still on the new sim contract (which I refunded in store). How long will it take to show that I am able to upgrade again? 

[XRaySpeX]

@Peadar : If you ordered in-store you have no "change-of-mind" right of return.

[Peadar]

But they took my phone off me and I have a receipt of a refund? 

I was told I would be able to upgrade again

[XRaySpeX]

Maybe they later realised you had no right. You need to take it up with the store.

[Peadar]

But I did get a refund in store so that’s completely untrue that you cannot get a 14 day refund in store. 

im also just wondering when I will be able to upgrade again. 

[James_B]

Hi @Peadar,

Please allow 2-5 working days for your account to revert back to your old plan.

Once this has been done, you'll be able to upgrade again.

James

[XRaySpeX]

I didn't say you can't get a refund from a Store, only that you've no right to one. 

[Peadar]

Hi James, it’s been 5 working days so far and still hasn’t reverted my upgrade?

[James_B]

Hi @Peadar,

I'd recommend contacting the EE store you returned the phone to for confirmation it has been returned.

Thanks

James

[Peadar]

It has been returned, just checked with them