Returned item missing

Deedee04 · ‎27-11-2024

Hi I'm looking for some help, I ordered the quest 3s, it was sent out in October but I was unable to accept it as I could find my daughter's tablet that had my code on it so DPD took the parcel back, normally they try to deliver again but they didn't I tracked my parcel and it said it was being returned to EE, it's now the end of November tracking still says it's being returned to EE and I'm now being charged for the item which I don't have what do I do?

Sorry for the long post.

Schockwave · ‎27-11-2024

Hello @Deedee04 ,

Welcome to the community,

I would suggest ringing customer service, as we have no idea who you are and no account access and they should be able to see what has happened.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎27-11-2024

Hello @Deedee04 ,

Welcome to the community,

I would suggest ringing customer service, as we have no idea who you are and no account access and they should be able to see what has happened.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.